A message to our business community regarding COVID-19

Sarah Hiraki

 · 03/19/2020  · 03/19/2020

The coronavirus outbreak has posed huge challenges for businesses around the world, from adapting to new ways of working, to coping with government mandated closures, staff absences, and social distancing measures.

As much of the world goes into self-quarantine, we’d like you to know that we’re not going anywhere. While many of our teams are working from home, it’s business as usual for your Revolut Business account. In terms of actions, we will...

Continue to support you 24/7

As a digital, cloud-based company all of our teams are well equipped and fully trained to work from home. In particular, our customer support team is online and ready to help, directly from the comfort and safety of their homes. However, due to the global impact of Coronavirus, there is a risk that you may face slightly longer waiting times in busy periods.

Update you with the latest information

We have dedicated teams monitoring the situation every day to ensure that our customer support team can update you with new information regarding your account, and to ensure that we can adapt to any sudden changes or escalations.

Monitor your Coronavirus questions

We’re monitoring the questions that you have about Coronavirus to improve the quality and speed of our service. This will also help us to better inform and train our customer support agents as the situation goes on, and help us to ensure that we have enough staff to help you.

Advice and support for businesses in the UK

Recently, the UK government has announced a number of measures to support businesses during the outbreak. You can read more about what resources are available here.

We want you to know that the entire Revolut Business team is behind you, and throughout this crisis, we’ll continue to do everything in our power to support you and your business. If you have questions or concerns about your business account, the best way to reach our customer support staff is via the help chat in your Revolut Business app. If the situation changes, we’ll keep you updated via email, our blog, and our social channels – Twitter, Linkedin and Facebook.

Read this blog in:
🇫🇷 Français  🇵🇱 Polskie