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Revolut travel insurance FAQ - Coronavirus update

Got questions about your travel insurance in light of coronavirus? We've got you covered.

Q1 Am I covered for emergency medical expenses if I contract Covid-19 whilst travelling outside my country of residence?

Yes. Emergency medical treatment costs are covered provided that before you departed on your trip, there was not already a directive advising the general public against all or against all but essential travel or against travel to that location

Q2. If I contract Covid-19 outside of my country of residence is there any amount of money that I have to pay under my Revolut travel insurance policy?

Yes. For all claims under the Emergency overseas medical assistance and expenses section, there is an excess of £75. The excess means that this is the first amount of any claim for which you are responsible to pay.

Q3. Am I covered for emergency medical expenses if I contract Covid-19 whilst travelling inside my country of residence?

No. Cover for emergency medical treatment costs only applies outside your country of residence.

Q4. In the event that I suffer a loss of earnings and incur additional costs (such as food, personal hygiene products etc) due to being in quarantine outside of my country of residence as a result of the Covid-19 virus, will my Revolut travel insurance cover these costs?

No. There is no cover for loss of earnings, food or personal hygiene products. There is only cover for emergency medical expenses.

Q5. If there is a government directive advising the general public against all but essential travel to the destination to which I am travelling due to a Covid-19 outbreak, am I covered for emergency medical expenses if I fall ill?

No. There is no protection whatsoever under the policy if you travel to a country, a specific area or event after a government directive / appropriate authority directive has advised the general public against all or against all but essential travel.

Examples of such authorities would be the UK Foreign and Commonwealth Office or the World Health Organisation.

Information on these bodies can be found at: www.gov.uk/foreign-travel-advice and www.who.int/ith/en

Q6. My flight is not cancelled but I no longer want to travel because of Covid-19. Can I claim back my flight and hotel costs under my Revolut travel insurance cover?

No. There is no cover under your Revolut travel insurance policy to reimburse the cost for trips you decide to cancel.

Q7. If there is a government directive advising the general public against all or against all but essential travel to the destination to which I am booked to travel to, can I claim back my flight and accommodation costs under my Revolut travel insurance policy?

No. There is no cover under your Revolut travel insurance policy to claim costs relating to a cancelled trip.

In this case, you should contact your airline and / or your accommodation providers

Q8. If I am travelling and there is an outbreak of Covid-19 at my trip destination after I have arrived, can I claim a new flight cost to return me to my country of residence earlier than I originally booked?

No. There is no cover under your Revolut travel insurance policy to claim costs relating to modifying your trip. Your travel provider may offer free changes of itinerary where a Government has advised its citizens to return home. You should contact your travel provider to discuss this.

Q9. If I am travelling and there is an outbreak of Covid-19 at my trip destination after I have arrived there, am I covered to change accommodation or claim for other lost activities or excursions?

No. There is no cover under your Revolut travel insurance policy to claim any costs you incur to change resorts, change accommodation or to refund lost activities or excursions.

Q10. I have just noticed that there is a government directive restricting travel to a specific area that I plan to travel to. I want to protect myself in case I fall ill with Covid-19 so it is too late for me to activate or buy Revolut travel insurance for that specific location?

Yes, it is too late. There is no protection whatsoever under the policy if you travel to a country, a specific area or event where there is a government directive / appropriate authority directive advising the general public against all or against all but essential travel.

Examples of such authorities would be the UK Foreign and Commonwealth Office or the World Health Organisation.

Information on these bodies can be found at: www.gov.uk/foreign-travel-advice and www.who.int/ith/en

Read the full travel policy here

Q11. Who can I contact if I have more questions about filing new or inquiring about existing insurance claims?

For additional information, you can connect with White Horse at the numbers below:

For medical emergencies Phone no.: +44 1733 224956

For non-emergencies Phone no.: +44 1733 224958

Please bear in mind that we’re receiving heavy traffic on our customer support and experiencing delays on our standard SLAs. We appreciate your patience as we strive to address all of your concerns.