From day one, we believed money should be without borders and so we built Revolut. First in the UK and then in Europe, we were amazed by the demand from an ever growing community which now stands at nearly 3M strong - and we’re only getting started.
Armed with this knowledge and confident that we could help millions more around the world, just over a year ago we started thinking about expanding Revolut outside of Europe.
We studied how other successful companies like Airbnb, Uber and WeWork have scaled (on both what worked and what didn't) and we approached our expansion by:
- Resourcing a dedicated team of 7 full-time international launchers to take on 1-2 markets each;
- Setting each launcher the ambitious target of launching his or her new market in just 6 months.
However, we still haven’t launched in a single market outside of Europe...
So what happened? 🤷♂️
First things first - expansion is really hard. The truth is that we didn’t know how difficult it was going to be until we got going, and that’s because:
- Foreign regulation is very complex - we didn’t realise how effective and efficient the UK regulatory framework was until we started to look at other markets (one of the reasons I still believe that despite Brexit, the UK will still be the global financial center);
- We drastically underestimated the volume of work that would be required - lesson learned;
- Striking partnerships in financial services takes a lot of time, especially when you work with the largest banks and payment networks in the world.
That said, after overcoming many barriers on things like licensing and creating bespoke operating models that have never been done before, we’re excited to share with you that we’re about to launch in:
- US 🇺🇸
- Canada 🇨🇦
- Singapore 🇸🇬
- Australia 🇦🇺
- New Zealand 🇳🇿
- Japan 🇯🇵
And gearing up to launch in:
- Hong Kong 🇭🇰
- Brazil 🇧🇷
- Russia 🇷🇺
Based on our learnings, we expect to face many more complex problems on the road ahead. And while the expansion team has already made good progress tackling these markets, we soon realised that we needed to hire more superstar problem-solvers, to speed up the expansion process.
This is what we need 👇🏻
So, we’re now on the lookout for super analytical Operations Managers (fresh grad to senior) to solve these unexpected problems and help run our new country operations. If you do well, we’ll promote you to Head of Country Operations.
You’ll be responsible for building Revolut from scratch in a new country and eventually help us to become a bank there, but more on that soon. And if you’re wondering what that might entail, here are just some of the things you might be doing in your first 12 months:
- Rapid increase in market share - you’ll work closely with our business development team, as well as our growth and marketing teams, to increase our user base.
- Devise regulatory strategies for cryptocurrencies, working closely with regulators to ensure we’re in compliance with the law. The role you play, could even help to shape the way cryptocurrencies will be regulated in the future.
- Launch our business accounts
- Strike deals and work closely with Visa and Mastercard to launch new products (i.e. Apple Pay, Android Pay, credit cards)
- Optimise our P n L activation/ engagement/ churn prediction - you’ll run deep analysis into customer data and understand our funnels inside out - and work with the rest of the ops team to address customer pain points
- Launch our upcoming trading product in your country
- Launch our upcoming acquiring product in your country
- Launch new business lines
- Although this role is based in London (HQ), you’ll travel regularly
Why you should join 🚀
This is a great opportunity for anyone who wants to build a company in the future to get versed into all things Fintech, payments and business.
- You’ll gain a DEEP understanding of how Financial Services work (Finance Infrastructure, Product, Regulation) - from trading, payments and insurance to building a bank;
- You’ll effectively build a startup within a startup - you’ll learn how to run a high growth company without any of the associated risks of actually starting a company.
Who we’re looking for 👊🏻
Let’s be honest - there are no strict guidelines on who’s a superstar and who isn’t. But over the last three years, we’ve found that many successful ops at Revolut would have:
- Studied STEM, Operational Research, Economics or a technical degree in a top university (you might have also studied a non-technical degree with self-taught technical skills), or;
- Worked in a high growth start-up in product/ops with some experience scaling, or;
- Worked at a top investment bank and are sick of politics and doing the same thing over and over again, or;
- Be a fresh ambitious graduate and have probably tried to start your own company during university, but have failed due to lack of experience (don’t worry - I did the same…. Ask me at the interview stage and I’ll tell you all about that)
Oh and one final note - my personal goal is that regardless of your background, you’ll be trained to be the best company operator and have the financial means to start your own company by the time you leave Revolut.
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