Introducing 24/7 support for business customers ⏰

Karyn Ooi

 · 02/26/2019  · 02/26/2019

We know, it’s been a long time coming, and ever since you started asking, we’ve been working hard to make it a reality. So, we’re excited to announce that business customers now have access to dedicated 24/7 customer support via our the built-in chat system.

The addition of 24/7 support for business customers comes after you told us that support needed to be not only easier to contact, but also available at all hours. We took that feedback to heart, and as a result, have completely restructured how and when our teams work.

Here’s what we’re changing…

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More support at peak times 🏔

We crunched the data to find out when you needed the most support, and structured the team to reflect this. Our data shows that most support tickets are raised early in the week, with Monday and Tuesday mornings being the busiest times for our team.

From your perspective, it means that you should be able to speak to someone faster, whenever you need to. By constantly monitoring support queues, we continue to optimise and to streamline our business support processes using hard data, making it easier for you and your business to reach us, when you need us the most.

Reducing waiting times 👇

One of the things that came up time again from business customers was the need for support to respond faster. With over 80,000 business customers using Revolut, it’s not always possible to respond straight away.

The solution? Smarter processes, and more people. We’re well on our way to the smarter processes bit, and we’re hiring new support staff all the time. The result is shorter waiting times for you, and access to live support at peak hours.

And that’s just the beginning. We’re constantly looking for ways to bring waiting times down, including equipping our people with the training and tools they need to help you, when you need it most.