On Sunday morning, Vision Direct announced that the personal and financial details of their customers had been stolen in a suspected data breach. We quickly identified that 80 of our customers had been affected, and ordered them a replacement card as a precaution to protect them against fraud.
What happened? 😮
According to a statement issued by Vision Direct, the company's retail website had been breached between 12:11am on 3 November and 12:52pm 8 November.
This basically means that anyone who made a payment via the Vision Direct website during this time would have had their personal and financial details exposed.
Vision Direct revealed that the information compromised included customer names, addresses, passwords and payment information including card numbers.
How we responded 💪🏻
As soon as we got news of the breach, our financial crime team got right on the case and quickly identified that around 80 of our customers had made a payment to Vision Direct during the data breach.
As a precaution, we immediately contacted all affected customers letting them know that we had cancelled their existing cards and would be sending them a replacement one for free.
If you were affected by this breach, then you would have already received an email from us by now. We'll also continue to monitor the situation and keep our eyes wide open for any further developments in this case.
We also strongly recommend that our customers take full advantage of our advanced security features, including our disposable virtual cards for online payments.
If you have any questions about this data breach, feel free to reach out to our customer support team through the app or our social media channels.
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