Between Sunday 16 September and Monday 17 September, Deliveroo experienced a technical issue which resulted in some customers being overcharged for their order, according to a social media post from the company.
We're aware of some difficulties which may be affecting orders at the moment. Please bear with us as we work on getting things back to normal as soon as possible 🏃♀️— Deliveroo Help (@DeliverooHelp) September 16, 2018
What did we do?
Deliveroo is active across many of our European markets, including the UK and France, and it is among the top 20 most popular merchants among our customers.
While it's quite difficult for us to pin point exactly how many of our customers may have been affected, we jumped into the data and quickly found that around 500 of our customers had made a payment to Deliveroo over the last three days.
As a precaution, we have sent an email out to all of those customers to let them about the issue, and to ask them to double check their order to make sure that they have not been overcharged.
Our Chargeback Team will work hand in hand with any affected customers, to help raise a chargeback request and ensure that any overpayment is returned to their account.
If you have made a payment to Deliveroo between these dates and have not yet received an email from us, please reach out to our support team either in the app or through our Twitter or Facebook pages.
More details on the issue can be found in this news article.
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